Privacy policy.

1. Introduction

Stain and Steel (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or purchase custom artwork and related services.

By using our site or providing information to us, you consent to this Privacy Policy.

2. Information We Collect

a. Information You Provide

  • We collect information you voluntarily provide when you:

  • Request a quote or commission artwork

  • Contact us via email or web form

  • Subscribe to newsletters or updates

  • Purchase products or services

  • Examples include:

    • Name, email address, phone number

    • Shipping or billing address

    • Project references, design instructions, or files

    • Payment information (processed securely via third-party providers; we do not store credit card numbers)

b. Automatically Collected Data

  • When you visit our website, we may automatically collect:

  • Browser type, device, and operating system

  • IP address and general location

  • Pages viewed, time spent, and referring websites

  • This information helps us improve our website’s design and performance.

3. How We Use Your Information

We use collected information to:

  • Provide quotes, create commissions, and complete transactions

  • Communicate with you about your order or inquiries

  • Improve our website and customer experience

  • Maintain internal records for accounting and tax purposes

  • Send occasional updates or promotions (only if you opt in)

  • We do not sell, rent, or trade your information.

4. Sharing Your Information

We may share limited information with:

  • Service providers (e.g., shipping companies, payment processors)

  • Legal authorities, if required by law or to protect our rights

  • Subcontractors, only when necessary to complete your commissioned work

All third parties are required to maintain the confidentiality and security of your data.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your commissions

  • Meet legal, tax, and accounting obligations

  • Maintain records of transactions

You can request deletion of your personal data by contacting us (see Section 10).

6. Security

We take reasonable administrative and technical measures to protect your data against unauthorized access, loss, or misuse.

However, no online transmission is 100% secure. By using our site, you acknowledge this risk.

7. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Track website performance

  • Understand user engagement

  • Improve site experience

You can disable cookies in your browser settings, but certain features may not work properly.

8. Your Rights

Under Canadian privacy law, you have the right to:

  • Access and correct your personal data

  • Withdraw consent for non-essential data processing

  • Request deletion of your data

  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated

Requests can be made by contacting us (see below).

9. Children’s Privacy

Our website and services are not directed toward children under 13.

We do not knowingly collect personal information from minors.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Stain and Steel

Sherwood Park, Alberta, Canada

📧 stainandsteelstudio@gmail.com

🌐 stainandsteel.com

11. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the latest version.

Continued use of our site after updates means you accept the new terms.